Refund policy
Digital goods can't be returned like a physical parcel, so here is exactly when we refund.
When we refund in full
The file or access details never arrived; the download is corrupt or incomplete; the authorized access does not work and we cannot replace it; or the product is materially different from its description.
When we can't refund
You changed your mind after successfully downloading or activating a working product; you bought the wrong item but it was delivered correctly and works; or the request arrives more than 14 days after purchase.
How to request one
Contact us with the email you paid with and your order reference. We aim to make a decision within two business days. Approved refunds are returned to the original payment method and typically clear within 5–10 business days.
Faulty access replacements
Where a subscription login stops working within its paid term, we will first attempt a replacement. A refund is issued if no working replacement can be supplied.